We visited SMV new to the need to transport a wheelchair in our car. Patrick discussed and carefully noted our wishes and requirements (including budget). He and his colleagues then demonstrated a selection of possible solutions in different cars from the large collection of immaculate vehicles on site. Nothing was too much trouble. When we had discussed all the pros and cons and chosen the features which best fulfilled our needs, Patrick found us a car which incorporated all that had been specified. The car was then delivered to our home where we were shown how to load and unload the wheelchair. All the necessary paperwork was taken care of. We recommend a visit to SMV to anyone needing help to choose a wheelchair accessible vehicle. MK & BT - Chichester
TT - Littlehampton
Fantastic experience. So helpful and friendly. They listened to what I needed and although I changed my mind on what that was, they were still so helpful. They delivered the car to me, it was such a smooth process to get my independence back. I bought a drive from WAV. TT - Littlehampton, West Sussex.
MB - Kingston Surrey
We had purchased a mobility scooter which breaks down into 4-5 sections, meaning that every time we wanted to use it we had to lift it out of the boot and assemble it. It just got to be too much bother, and we needed a vehicle which could stow the scooter ready-to-go. I'm so glad we found Southern Mobility Vehicles to guide us through to our final choice. The first thing to strike us was the amount of choice - they have a LOT of stock, all looking very good: diesel, petrol, manual, auto, you name it. Patrick understood completely that his customers don't exactly dream about having a mobility vehicle, and that we just needed to work out what functions were important to us. The team did this splendidly in just 2 visits, with as many test drives as we wanted and absolutely no pressure. The after-sales package is also first rate, including delivery to our front door and lots of explanations of how things worked (the things we'd forgotten in the excitement!) Our Citroen Berlingo is much admired by the neighbours! and gets us out of the house with no trouble. MB - Kingston Surrey.
M & E P - Farnham
We were looking for an automatic vehicle to make it easier for transporting my wife’s powered scooter around and for carrying four people when the scooter was not required.
I searched the Internet and discovered SMV where they displayed a very good selection of vehicles. We then decided to make the trip to their display area, we received a very warm welcome from Elliott (and his tea isn’t bad either) he showed us a selection of vehicles that met our requirements or could be addapted to our requirements, after a test drive we decider on a very nice clean and tidy Peugeot Partner Tepee. Elliott suggested that a transfer plate be fitted to assist my wife in getting in and out of the driver’s seat, Patrick arranged to have this and a removeable fourth seat and roof bars fitted.
Peter delivered the vehicle to our home and explained all the bits and pieces and answered any questions we had. We found the whole experience from the first cup Tea to the home delivery easy hassle free and professional. We found Peter and his team to be very friendly and helpful, nice people to do business with. I can highly recommend SMV – M & E P Farnham
LB - Guernsey
I live in Guernsey and i needed to move from a standard car to a mobility vehicle to transport my Mobility Scooter and family, I spent hours searching for a company that could supply me with the right vehicle at the right spec and the right price. I searched the internet and spoke with many people and my search led me to contact Patrick at Southern Mobility Vehicles. Did they have the right vehicle for me at the right price and specification? Well, they did and the service i received was second to none. From arranging for me to see the vehicle in the UK, picking me up from Southampton Airport, the test drive and assisting in the export the vehicle to Guernsey it was a clear and painless process. Patrick kept me informed at all stages and ensured that communication between us was timely and accurate. Would I personally recommend them? Absolutely. keep up the good work guys. LB - Guernsey
PW - Independent Lifestyle Options Ltd London
Many thanks to Patrick and the Team at SMV for their very helpful and professional service during the process of buying our Renault Kangoo. As a previous happy customer it was SMV that we immediately turned to when realising we needed another accessible vehicle for one of our group houses and they didn’t disappoint. From the initial contact and discussion regarding vehicle options with Patrick and Peter, to the test drive, eventual financing and subsequent delivery of the car, the process was very efficient and straightforward - a pleasure to do business with! The car has been a huge success and everyone at the house are very pleased with our choice – many thanks again. PW - Independent Lifestyle Options Ltd
BT - Chichester
I first contacted Patrick several months ago with a view to purchasing a drive from wheelchair vehicle and found him to be very knowledgeable and sincere. Without any pressure he had my chosen vehicle delivered to me for for review. In order to make the vehicle suitable for me several adjustments needed to be made and the vehicle was taken away, the adjustments made and the vehicle brought back to me the following day. After test driving the vehicle I sadly had to conclude that my days of driving had come to an end as it simply felt too unsafe for me to be driving. Patrick took this news very well and we agreed that I would consider the way forward over the next couple of months. I then contacted Patrick a couple of weeks ago to talk about a passenger WAV and again he ensured my preferred vehicle was delivered and demonstrated to me the following day.
That vehicle is now in my carpark and I have already enjoyed trips out to the pub for dinner and Goodwood for lunch.
Throughout the past few months I have found Patrick, and his colleague Rhea, to be excellent ambassadors for their company. They have always been, first and foremost, focussed entirely on trying to help me solve the problem with no pressure being applied at any time. These are rare qualities in the world of disability and interacting with them both has always been an absolute pleasure - BT Chichester
LP - Bognor Regis
It was a pleasure to do business with Southern Mobility Vehicles (SMV). All personnel at SMV are very professional and in particular Patrick Cooper, Sales and Marketing Manager. This is my first wheel chair adapted vehicle and Patrick was very attentive in making sure I had the right vehicle for my needs. I felt that it was not just a case of them selling me 'a vehicle' but they do in fact realise how much this changes people's lives. There was no pressure at all and they are more than happy for you to look at their stock and answer any queries that you may have. I would not hesitate to recommend SMV to family and friends - LP Bognor Regis.
NR - Eastbourne
Highly recommend the professionalism and support provided through out the process of searching for a suitable WMPV for my niece. Nothing is to much trouble and the whole process from finding the car to sorting out finance and after care support. Highly recommend this dealership and will definitely use them in the future when it is time for an upgrade. NR Eastbourne.
GD - Angelcare Southern Barnham
At Angelcare we looked around for mobility vehicles that would be suitable for our next buisness venture and no one could be of any help until we found the guys at Southern Mobility, Patrick was amazing and guided us in the right direction of exactly what we was looking for. We are very happy with our purchase and with Patricks knowledge, professionalism and passion we are excited to now be working closely along side Southern Mobility to help give independence, reassurance and a good quality service back to our community in our new Wav. Would highly recommend to anyone!! GD - Angelcare Southern Barnham
RC - Waterlooville
Pleasent experience with everything explained and detailed. Car was exactly as described and more importantly Patrick and the team kept me informed throughout the whole process. Car delivered on time and with all our requirements met. Recommended dealer that obviously cares about its unique customer base. Well done and thanks again. - RC Waterlooville
M & J M - Blackheath
We recently bought a Kia Sedona wheelchair access vehicle from Southern Mobility Vehicles, the whole transaction was very easy and the staff were all very pleasant and extremely helpful, we contacted Patrick and arranged a test drive and were encouraged to do a proper test drive, not just take it to the end of the road and back. Once we agreed that we were going to buy the vehicle we then realised we needed a winch fitted in the vehicle. Patrick arranged this for us and did a minor repair to a seat. It was also MOT'd and delivered to our door all within a week. We are very very happy and would encourage anyone to check them out we have found you will not be disappointed we also got two years breakdown cover with the vehicle - J & M M Blackheath.
TL - Livability, Bognor Regis
Southern Mobility Vehicles team supported us to identify the best fit for a replacement vehicle. They went over and beyond by bringing the car to our home in Bognor for people to try out before we decided to buy. We felt that their approach was professional at all times and felt very personal . There was never any sign of pressure sales and they were definitely focussed on supporting us to find the right fit for our service users. We had a complex wish list and they supported us to get the best fit possible. We would definitely use this company again and appreciated all their work - TL Livability, Bognor Regis
MH - Andover
I visited Southern Mobility Vehicles during Autumn 2017 to investigate the possibility of obtaining a vehicle that I could access using my mobility scooter and transfer to the drivers seat without need of assistance. The excellent website displayed several vehicles with electric rear doors/ramps with access to the drivers seat and three Volkswagen Transporter Minibuses that looked very suitable. During my visit, Patrick was very helpful and showed a clear understanding of my complex requirements. I chose a VW Transporter with a rear hydraulic lift and electric door that easily allowed access to the vehicle and an open pathway to the drivers seat. I did not like the hand controls that were fitted and I found the steering heavy for my needs. This was resolved by the vehicle going to Steering Development Ltd for fitting of lightened power steering then delivery to my home address for my usual suppliers to fit new hand controls. This all involved a lot of administration and considerable patience by Patrick which he was happy to do. All in all a very satisfactory experience that has given me the freedom to drive independently again. I would happily recommend SMV and Patrick to find a vehicle to suit the needs of disabled drivers - MH Andover
GM - Southampton
Excellent help from Patrick to identify the specification of a WAV that would suit my daughter’s needs. This looked as if it would be particularly hard to source, as vehicles with a dropped floor and a specific driving position, together with some other ramp requirements, are scarce. We were therefore delighted that Peter took ownership and found a Caravelle that almost completely matched the desired specification. Both Patrick and Peter clearly demonstrated a focus on the needs of the customer rather than just “shifting stock” and we were very pleased with the helpful service - GM - Southampton
DT - Worthing
Friendly service from start to finish, did not pressure me for a sale, very patient with me taking so long to choose from all the equally good vehicles. Patrick was exceptionally helpful even arranging to see me late one evening for a test drive as i work long shifts, excellent knowledge and advice could not of been happier with our purchase. would highly recommend. Thank you Southern Mobility Vehicles - DT Worthing
JM - Portadown NI
We travelled from Belfast to see a vehicle which had a been adapted for a wheelchair. We couldn’t find anything like this vehicle back home and we saw one here which seemed just right. We weren’t sure to travel to England from Belfast in case the vehicle was not in good condition and it would be a waste of a journey. How wrong were we. We were treated like royalty. They very kindly collected us from the Airport at London Gatwick and brought us to the business. The vehicle we were interested in was all ready for us to see. It was absolutely spotless, not a mark, just what we were looking for. Peter and Patrick were extremely helpful and helped us find somewhere to stay nearby, and also booked the Boat home for the next day. We drove to Holyhead and then got the Stenaline to Dublin. A long journey of 360 miles of driving in one day until home in Northern Ireland, but definitely well worth the journey. We absolutely love the adapted wheelchair accessible vehicle and can’t recommend this company enough. They are absolutely excellent - JM Portadown NI
PM - Derby
Needed to find a replacement mobility vehicle able to take a wheelchair plus at least four passengers plus - and most importantly two very large Chesapeake Bay retrievers. Had to be rear loading. Searching adverts found an interesting vehicle with Southern Mobility. Dubious at first as we are some 200 miles away but what an amazing experience with wonderful, helpful and above all caring people. They understood our needs, they appreciated the distance problem - even going to the trouble of a live video link while they took endless internal measurements of the vehicle to make sure everything would fit and, I bought it "unseen" - that's how much confidence they had given me. And we were not disappointed. The vehicle was everything they said it would be, spotless when delivered to our door, complete with guarantee. Patrick, their sales manager could not have been more helpful. And the vehicle is great. Have no hesitation in recommending the company to anyone seeking a mobility vehicle. PS - I don't usually do testimonials but such was the quality of their service I have made an exception. PM - Derby
AR - London
Fantastic in One word...I needed a Reliable vehicle within quick A quick turnaround which they were able to provide. However, the level of service provided byPatrick and the team Was exceptional. Extremely prompt in communicating,Hugely accommodating In terms of my needs, And it felt like they would go beyondThe extra mile toMake sureI got the product and service required.Would definitely recommend themTo anyoneWho needs a vehicle And they will be my first port of call For the next carI purchase.Thanks guys,Really appreciate all the help you provided! - AR London
KS - Crowborough
It is a daunting process obtaining a wheelchair adapted vehicle for the first time, but I am pleased to say that Rhea and Patrick were great in helping me pick a vehicle suitable to my needs...particularly in terms of weight of ramps. Rhea was very patient with me whilst I looked at various vehicles. Advice was also given on insurance matters and they were very honest about how I would get more for my existing vehicle rather than part exchanging it. Many thanks to them both - KS Crowborough
LP - Alresford
We recently bought a Kia Sedona Wheelchair Accessible Vehicle from Southern Mobility Vehicles and were extremely pleased with the customer attention we received. They had a wide selection of WAV vehicles to choose from. Their knowledge, expertise and help were first rate which enabled us to purchase the above vehicle. We were delighted that they were able to deliver the Kia to us after purchase and to spend a very generous amount of time demonstrating how all the equipment works. It was a thoroughly good experience for us throughout thanks to Southern Motor Vehicles – LP Alresford
LB - Chichester
We were very pleased to find Southern Mobility Vehicles so close to home and would recommend the helpful service we received from our first enquiry to driving away in our chosen car. Patrick was extremely helpful and patient in finding a suitable vehicle that I could fit my large electric wheelchair into and was happy to let me drive into any vehicle I wished in the yard. We were able to take vehicles out to test drive them and Patrick was happy to take on the challenge of finding us a manual Kia Sedona which was not in stock. I have now had my new car for 6 weeks and with the locking plate installed (all arranged by Patrick as a one day job), I am finding loading in much quicker and journeys more comfortable – LB Chichester
JB - Emsworth
Southern Mobility Vehicles has been extremely helpful in every aspect of our need to get an adapted vehicle. Additional modifications were done following very good advice from Patrick who was knowledgeable on all aspects of our needs. Thoroughly recommended. JB - Emsworth
DR - Norfolk
As much as we had a fair idea of what we wanted from a WAV the whole experience, help and advice we were given from Patrick Cooper at Southern Mobility Vehicles was nothing other than first class. From the very outset we felt completely confident in Patrick and we felt we could trust him implicitly. We had viewed a car on their website that appeared to meet our requirements but for us there was a complication in that Southern Mobility Vehicles is over 200 miles from our home and it wasn’t practical for us to travel to view the car. Was it possible to buy a car that we had not viewed and only seen on website pictures? ABSOLUTELY YES! It soon became apparent that this was not going to be a typical used car buying experience. Patrick fully understood this was going to be a considered purchase, nothing was too much trouble for him, every question asked was fully answered, his understanding of the needs of a wheelchair user was paramount and there was never any hint of pressure to buy. We are extremely happy with the car we purchased. All information provided by Patrick was given with complete accuracy and honesty, the car is everything we hoped and trusted it would be. Without hesitation we would 100% recommend Southern Mobility Vehicles, Patrick and the team - DR Norfolk.
PP - Alresford
I can wholeheartedly recommend Southern Mobility Vehicles for those looking to buy a wheelchair adapted vehicle. The engineering quality on their wheelchair conversions was generally higher than I found elsewhere and the prices very competitive. My wife has a powered wheelchair which is very wide at the arms so it was difficult to find a car with access which would work. So that she wouldn't have to travel and have a stressful time feeling under pressure to decide on a car, she stayed at home while I sampled the wheelchair passenger position in various cars and took iPad videos of the view she would get. The salesman gave me a connection to the SMV wifi so she was able to view these from home and make a choice. Very helpful and patient sales staff and very pleased with our choice – PP Alresford
Peter - Surrey
I have been searching for a WAV for over a year and most sales people we encountered were not sympathetic to individual’s needs, most had only in mind to gain a sale. On our first visit to SMV they were immediately helpful from a needs point of view, although the first visit did not produce a vehicle. They knew our needs and within a short time they found us a vehicle which was right, I'll have no hesitation in going back to SMV - Peter Surrey
K U - Littlehampton
From the first time of entering SMV to leaving with my purchase Patrick was the ultimate professional. Not a second hand car salesman but an understanding person who knows the needs when it comes to your mobility vehicle needs (not exactly anyone's dream car). Not at all pushy for a sale giving me plenty of thinking time to myself to come to my decision. All in all from choice of vehicles to after sales needs I can recommend Patrick and the rest of the team at SMV. Thank you, you have made our lives a lot easier and long may you continue to help others who find themselves in this position – KU Littlehampton
A B - Bognor Regis
From the moment I walked into your yard and sobbed in the back of a car in the pouring rain – you have put our needs first. I cannot believe the service you have offered us – including a phone call one Saturday morning to help me with the inertia seat belts! The car we have is perfect for Richard’s needs and will be even better once the docking station is fitted. Thank you AB – Bognor Regis
R S - Petworth
I am very pleased with the mobility car that I bought, I have already taken my elderly Father out in it and it has given him so much pleasure, I wish I had done it sooner. I found the whole experience of trying and buying from Southern Mobility Vehicles an excellent one, professional but friendly, helpful and understanding, I would recommend them to my friends – RS Petworth
N M - Caterham
We would have no hesitation in recommending Southern Mobility Vehicles. They make the whole experience very easy. We had an excellent demonstration and they explained the ins & outs of using WAVs in a very clear way. Friendly & personal service made a difficult transition much simpler - NM Caterham
SM - Petworth
We found Southern Mobility Vehicles extremely helpful, pleasant and efficient, and they provided us with a very suitable and useful vehicle for our needs.
TW - Newport IOW
Purchasing our used wheelchair accessible car from Southern Mobility Vehicles was a very good experience. Patrick handled everything for us in a helpful and professional manner. I would recommend their services to others - TW Newport Isle of Wight
RD - Pangbourne
I am very pleased with the mobility car that I bought, I wish I had done it sooner, I found the whole experience of trying and buying from Southern Mobility Vehicles an excellent one, professional but friendly, helpful and understanding, I would recommend them to my friends. They make the whole experience very easy. I had an excellent demonstration. Friendly & personal service made the transaction very simple. I have no hesitation in recommending Southern Mobility Vehicles. R. D., Pangbourne.
S & G P - Ropley
We chose to visit Southern Mobility Vehicles after seeing a range of their stock advertised on eBay. The range appeared to cover most sizes and types of mobility vehicle, from cars, small car derived vans up to and including panel van size. I had a model in mind that I had not seen up close, they had one in stock and we made an appointment to visit. Friendly and welcoming on our arrival, the said vehicle was ready for me to inspect and test drive. There was no hard sell or detrimental remarks about the chosen vehicle. Once tested I realised that it was not suitable for us. We were shown many other more suitable vehicles in all price ranges, when I said that I was not interested in one particular model I was shown all apart from that one model. I was encouraged to inspect any and all parts of each vehicle. My husband was given a seat and the owner kept him company whilst I looked and test drove various vehicles. When I felt the vehicle met all my criteria, I was given the opportunity to take my husband for a test drive. At no time was there any pressure or feeling of being hurried. We did buy from Southern Mobility Vehicles and it was arranged that our purchase was valeted, serviced and delivered a week later. There was no charge for the delivery even though we live over 40 miles from their yard. Excellent service and aftercare given - S & G P Ropley
I E - Dorking
Your handling of our recent car purchase was very helpful and attentive. It was of great assistance that you opened especially for us on a Sunday morning. Thank you again.
J S - London Colney
It was easy and pleasurable to do business with everyone at Southern Mobility Vehicles everyone was polite and courteous. The vehicle itself was in excellent condition and although previously adapted for someone else’s needs, with a few alterations the vehicle was ideal for my own particular needs. The trade in with my own vehicle and the delivery of the new one was smoothly dealt with and hassle free. I would have no problems doing business with Southern Mobility Vehicles again in the future when my new vehicle requires replacing. I hope this summary of my experience will help others contemplate doing business with Southern Mobility Vehicles. J S – London Colney