I wish to thank Southern Mobility Vehicles Ltd and in particular Patrick Cooper for their help and valuable expertise when we were looking to change our WAV. I made a telephone enquiry to Southern Mobility regarding specifications for wheelchair access vehicles. I was looking to acquire a wheelchair accessible vehicle that was comfortable and not noisy like other WAVs I had experienced. Patrick suggested that I try the Ford Tourneo Custom WAV. Due to the distance from Southern Mobility I arranged a demonstration with a local dealer. Having tested the Ford Tourneo It is built as a people carrier and therefore has the comfort level of a car not a van. Thank you Patrick for the considerable interest shown even though I did not purchase the vehicle through your organisation. You were instrumental in our decision to choose this vehicle and have been extremely happy with this vehicle. PC - Newcastle-Under-Lyme
HL - Horsham
I bought a WAV from Southern Mobility two months ago and really appreciate how easy it was; it was also a really good price. They took my car in part exchange which was a load off my mind and delivered the van to my house, explaining all the functionality. I’ve been driving it for two months and love it - it’s been well looked after, drives well, and has all the functionality I need. I use it to cart my elderly mother‘s mobility scooter around, and I’m converting it into a weekend campervan. I will return to Southern Mobility for my next van. HL – Horsham
MT - Winchester
I don’t normally write reviews but just had to. My dad lost his leg last year and can only get around in a wheelchair. My mum wanted a car that she could take him out while he’s sat in his wheelchair. We researched online for WAV dealers because main dealers only sell brand new cars. Southern Mobility Vehicles came up on our search. I phoned them before viewing their cars. They seemed very friendly. On arrival they had a good selection of mobility vehicles to choose from. We were shown around and how the ramps and straps worked for transporting someone in a wheelchair. We tried the vehicle out. It was in lovely condition and had been well looked after with a low mileage. They were so nice and made us feel relaxed, they weren’t pushy, nothing was too much trouble and so helpful. My mum part exchanged her vehicle. They sorted all the paperwork, road tax and VAT and delivered her mobility vehicle to her home and took her other vehicle away. At no extra cost. She’s got a 2-year warranty including brake down cover which comes with all their vehicles. They replied to all my emails. Even posted back receipt and a cd my mum had left in the vehicle she part exchanged. How thoughtful was that! My mum loves her mobility vehicle and you should of seen the big smile my dad had. He was so pleased to be able to get out and about. If you’re looking for a mobility vehicle, I can totally recommend this family company. Friendly, reliable, helpful, stress free. We’d definitely use them again either to sell or buy. Thank you so much. Michaela.
Z T - Hastings
We went here today to look for a WAV with little knowledge of them. We were greeted outside on arrival, offered a drink and made to feel so welcome immediately. When my partner explained what we were looking for, they found us a perfect fit, without trying to up sell like so many motor companies tend to do. Staff were completely knowledgeable, approachable and friendly and made the whole experience relaxed and simple. Well worth the two hours travel time to get there and would not hesitate to use them again. Exceptional service from exceptional gentlemen! - ZT Hastings
G & D D - Marlborough
My wife and I were very impressed with the guys at Southern Mobility Vehicles as they made the purchase of a vehicle as easy and professional as possible. They had several wheelchair accessible vehicles and were keen to show us the different types. They said what they were going to do throughout the process and delivered as promised. We would not hesitate to purchase another vehicle from then in the future - G & D D - Marlborough
WB - Stockbridge
I can really recommend Southern Mobility Vehicles Ltd. I went to Lee’s Yard to look at the various possibilities when my husband needed to ride in his wheelchair, and Patrick helped me get the feel of different vehicles to find one right for us. SMV made a couple of modifications on it at no extra cost, delivered it and showed me in detail how everything works. Now we can get out and about again – brilliant! - WB - Stockbridge
SH - Mansfield
Buying a car from southern mobility vehicles was probably the easiest wheelchair car i have ever bought. Everything was done by them in a professional and straight forward manner. Even though i lived over 200 miles away this wasn't a problem it was still delivered promptly. The car was exactly as expected and everything on the car works as it should.I would therefore have no problem in recommending southern mobility vehicles too anybody who requires a wheelchair access vehicle - SH - Mansfield
M & C M - Malta
We are a family of four from Malta and this WAV is our second purchase as we needed to replace the three seater Kia we previously owned. We needed the new car to have the space we needed for the growing family. We have found Southern Mobility Vehicles Ltd online. The information found online about all the vehicles held at your end were very detailed and from home we have narrowed the search down to two vehicles. The pictures and video found with the car specifies make it easier for me to make sure that the car has all the requirements I was looking for. My husband, has then made an appointment with Patrick and he met him at the train station, which made it easier for him to find you. Patrick was very professional and helpful in assisting my husband with the final decision for the car which would be best for us. The transactions process in paying and delivering the car (overseas to us in Malta) have been very straightforward and a month I was at the port collecting and driving our new car.
Needless to say. The car has been everything we were looking for and my son is wheel in and out with ease which is primary usage of WAV. And we have the space we need for my other son's bike. And we finally have an extra seat too for anyone who might tag along! Thank you Patrick and Team. M & C M - Malta
E & J B - Southsea
I would like to thank all of you at Southern Mobility for the help and advice we received when purchasing our new WAV. We are very happy with it and it enables us to get out more with being able to take the mobility scooter with us. When I came over after sale with a query on the winch the man was really helpful. Thank you again. Just for your information we have just returned from taking car to Southern Spain and back with no problems. E & J B - Southsea
M & J B - Sanderstead
Just a note to say how much we appreciated all the advice and help we received from Jim and all your colleagues when we were looking for a suitable car to take a wheelchair bound passenger. The Renault Kangoo is perfect for our use and we are very happy with it - M & JB - Sanderstead
SS - Haverhill
New Ford Tourneo Custom L2 Titanium X diesel auto 185ps WAV
The service received from SMV and especially Patrick is outstanding. Nothing is too much trouble and they are only satisfied when the solution is perfect. It's so refreshing to have finally found someone who understands that purchasing a WAV is not buying one's dream car and while space and practicalities for the wheelchair users are the highest priority it's never forgotten that comfort and a great driving experience is also essential for a family vehicle! Thank you all so much, we absolutely love our car and life is a lot easier when out and about SS - Haverhill
NM - Caterham
We have just purchased our second vehicle from Southern Mobility & again the service has been exemplary. All members of the team go out of their way to listen, to inform & to facilitate the process. The experience doesn’t feel pressurised on any level which is really refreshing! Many thanks to Patrick, Bill, Jim & Vic & all those involved in the preparation of our lovely ‘upfront' Kia Sedona. NM Caterham
RM - Hayling Island
New Ford Tourneo Custom L2 Titanium X diesel auto 185ps WAV
We visited Southern Mobility Vehicles in April, Patrick was really helpful and attentive, over two visits I think we tried out six different models of WAV eventually on Patrick’s recommendation we waited and came back again returning when he had a Ford Tourneo Custom available to show us, as soon as we tried the vehicle we decided it was the one for us. With three generations of the family to move around the flexibility and comfort of the Ford was unequalled. The only frustration in an otherwise excellent process was due to it being an order for a new vehicle we had to wait a bit longer than we were advised. When it arrived the internal layout and ramp are as versatile and easy to operate as promised, in the few weeks we have had the vehicle our wheel chair users have been able to get out more, go further and do more things than in the preceding six months. We have been well looked after and advised on what has been a very worthwhile purchase, if we need another one we would go back to Southern Mobility Vehicles. RM - Hayling Island
RO - Shoreham
I think what impressed me was that I was talking to human beings, not just salespeople, who listened to me and were very helpful; while they are obviously in the business of selling WAVs I did not feel pressurised at all. I first telephoned to enquire about WAVs and found people at SMV to be considerate, knowledgeable and professional; that continued through to our visiting, testing and purchasing a Fiat Qubo, with up front wheelchair facility which has given a new lease of life to my wife and myself. I would not hesitate to recommend Southern Mobility Vehicles to any potential customer. RO - Shoreham
DL - Worthing
THANKYOU having never brought a car on my own before you all made it so easy. You took care of even the smallest detail. I look at Terrys face in my rear view mirror the joy of being out and about is priceless. The Qubo was the right choice small ,yet Terry the dog and a passenger can all be aboard. ”What larks”we are up to now. THANKYOU DL - Worthing
SS - Lymington
New Ford Tourneo Custom L2 Titanium X diesel auto 170ps WAV
Just a quick note, to say that all my dealings with you and with Southern Mobility staff have been pleasurable and speedy. The vehicle is of amazing quality and fantastically finished and I would be happy to recommend you and the vehicle to anyone. I would be happy to talk to anyone regarding my dealings with yourselves, or the quality of the vehicle as required. Thank you again for everything. SS - Lymington
JB - Poole
Being new to the need to obtain a WAV I consider myself fortunate that Southern Mobility Vehicles was one of the suppliers I approached. From the start they demonstrated an enthusiasm to help which was sadly lacking in some of the others. They identified the most suitable vehicle for my needs and drove no small distance to allow me to examine it. After agreeing a price they prepared it in an immaculate condition and again delivered it to me at the agreed time and date. I recommend them unreservedly. JB - Poole
PW - Epsom
Having decided to buy an up front wheelchair accessible KIA Sedona a fortnight ago and found one on sale by Southern Mobility Vehicles I was able to see the vehicle concerned which was brought to me in Epsom and having decided that it fitted the bill it was mine with a period of 1 week. It was an entirely painless process which is how I like things to be. And all my contacts with the company were polite and extremely helpful. So I have no hesitation in recommending the company to anyone looking for a wheelchair accessible vehicle. I have actually made use of the firm before - 5 years ago to source a wheelchair accessible Grand Voyager so the fact that I was happy to use the firm again speaks volumes I think. PW - Epsom
Mike V - Wirral
From initial call to collecting the vehicle 2 days later, the service was flawless. Very pleasant and efficient. Fair and professional. Cannot recommend highly enough. Mike V - Wirral
CS - Windsor
The patience, understanding, expertise and insight shown by the team at Southern Mobility Vehicles to understand what I needed from a WAV for my mum was amazing. From the first (of many) interaction(s) with Patrick to the car being dropped off at my home by Jim, the service was first class throughout. The purchase of this car has opened up a whole new world for my mum who hadn’t been out of the house or hospital for over nine months before I purchased this vehicle. I only have praise for this company, nothing was too much trouble and it was refreshing to work with such a customer-centric business. Thank you, Peter, Patrick, Elliott and Jim it was a pleasure and delight doing business with you. CS - Windsor
PR - Yapton
I recently outgrew my ride on mobility scooter and needed something bigger. I managed to get the scooter I wanted, but it was too big to go into my car. Time came to source a new vehicle so I visited ‘Southern Mobility Vehicles’ premises to check out what was on offer. What an amazing experience! I was met by Elliott, a young man who knew what he was talking about, passionate about vehicles and a credit to modern youth. I told him the details of the scooter and he was immediately able to eliminate some vehicles as unsuitable as either too small or too big. He was not pushy or trying to get me to buy the most expensive vehicle and got some out in order I could check each one. We were joined by Patrick who was knowledgeable as to what vehicles were due in and when. After some discussion, it was agreed that I would wait and see a VW Caddy Maxi that was due in. When the vehicle arrived, I again visited and was met by both Patrick and Elliott who showed it to me. It was obvious to us all that my new scooter would be a snug fit and the pair suggested before any decision was made, it should be tried in the vehicle. Agreement was made with ‘Mobility and Comfort’ of Bognor Regis to bring the scooter to the premises. When it arrived we were joined by Jim who was ready with his toolbox should any minor operation be needed. It fit. Snuggly, admittedly, but it fits. Good for me. The vehicle was bought and I haven’t looked back. PR - Yapton
MK & BT - Chichester
We visited SMV new to the need to transport a wheelchair in our car. Patrick discussed and carefully noted our wishes and requirements (including budget). He and his colleagues then demonstrated a selection of possible solutions in different cars from the large collection of immaculate vehicles on site. Nothing was too much trouble. When we had discussed all the pros and cons and chosen the features which best fulfilled our needs, Patrick found us a car which incorporated all that had been specified. The car was then delivered to our home where we were shown how to load and unload the wheelchair. All the necessary paperwork was taken care of. We recommend a visit to SMV to anyone needing help to choose a wheelchair accessible vehicle. MK & BT - Chichester
TT - Littlehampton
Fantastic experience. So helpful and friendly. They listened to what I needed and although I changed my mind on what that was, they were still so helpful. They delivered the car to me, it was such a smooth process to get my independence back. I bought a drive from WAV. TT - Littlehampton, West Sussex.
MB - Kingston Surrey
We had purchased a mobility scooter which breaks down into 4-5 sections, meaning that every time we wanted to use it we had to lift it out of the boot and assemble it. It just got to be too much bother, and we needed a vehicle which could stow the scooter ready-to-go. I'm so glad we found Southern Mobility Vehicles to guide us through to our final choice. The first thing to strike us was the amount of choice - they have a LOT of stock, all looking very good: diesel, petrol, manual, auto, you name it. Patrick understood completely that his customers don't exactly dream about having a mobility vehicle, and that we just needed to work out what functions were important to us. The team did this splendidly in just 2 visits, with as many test drives as we wanted and absolutely no pressure. The after-sales package is also first rate, including delivery to our front door and lots of explanations of how things worked (the things we'd forgotten in the excitement!) Our Citroen Berlingo is much admired by the neighbours! and gets us out of the house with no trouble. MB - Kingston Surrey.
M & E P - Farnham
We were looking for an automatic vehicle to make it easier for transporting my wife’s powered scooter around and for carrying four people when the scooter was not required.
I searched the Internet and discovered SMV where they displayed a very good selection of vehicles. We then decided to make the trip to their display area, we received a very warm welcome from Elliott (and his tea isn’t bad either) he showed us a selection of vehicles that met our requirements or could be addapted to our requirements, after a test drive we decider on a very nice clean and tidy Peugeot Partner Tepee. Elliott suggested that a transfer plate be fitted to assist my wife in getting in and out of the driver’s seat, Patrick arranged to have this and a removeable fourth seat and roof bars fitted.
Peter delivered the vehicle to our home and explained all the bits and pieces and answered any questions we had. We found the whole experience from the first cup Tea to the home delivery easy hassle free and professional. We found Peter and his team to be very friendly and helpful, nice people to do business with. I can highly recommend SMV – M & E P Farnham
LB - Guernsey
I live in Guernsey and i needed to move from a standard car to a mobility vehicle to transport my Mobility Scooter and family, I spent hours searching for a company that could supply me with the right vehicle at the right spec and the right price. I searched the internet and spoke with many people and my search led me to contact Patrick at Southern Mobility Vehicles. Did they have the right vehicle for me at the right price and specification? Well, they did and the service i received was second to none. From arranging for me to see the vehicle in the UK, picking me up from Southampton Airport, the test drive and assisting in the export the vehicle to Guernsey it was a clear and painless process. Patrick kept me informed at all stages and ensured that communication between us was timely and accurate. Would I personally recommend them? Absolutely. keep up the good work guys. LB - Guernsey
PW - Independent Lifestyle Options Ltd London
Many thanks to Patrick and the Team at SMV for their very helpful and professional service during the process of buying our Renault Kangoo. As a previous happy customer it was SMV that we immediately turned to when realising we needed another accessible vehicle for one of our group houses and they didn’t disappoint. From the initial contact and discussion regarding vehicle options with Patrick and Peter, to the test drive, eventual financing and subsequent delivery of the car, the process was very efficient and straightforward - a pleasure to do business with! The car has been a huge success and everyone at the house are very pleased with our choice – many thanks again. PW - Independent Lifestyle Options Ltd
BT - Chichester
I first contacted Patrick several months ago with a view to purchasing a drive from wheelchair vehicle and found him to be very knowledgeable and sincere. Without any pressure he had my chosen vehicle delivered to me for for review. In order to make the vehicle suitable for me several adjustments needed to be made and the vehicle was taken away, the adjustments made and the vehicle brought back to me the following day. After test driving the vehicle I sadly had to conclude that my days of driving had come to an end as it simply felt too unsafe for me to be driving. Patrick took this news very well and we agreed that I would consider the way forward over the next couple of months. I then contacted Patrick a couple of weeks ago to talk about a passenger WAV and again he ensured my preferred vehicle was delivered and demonstrated to me the following day.
That vehicle is now in my carpark and I have already enjoyed trips out to the pub for dinner and Goodwood for lunch.
Throughout the past few months I have found Patrick, and his colleague Rhea, to be excellent ambassadors for their company. They have always been, first and foremost, focussed entirely on trying to help me solve the problem with no pressure being applied at any time. These are rare qualities in the world of disability and interacting with them both has always been an absolute pleasure - BT Chichester
LP - Bognor Regis
It was a pleasure to do business with Southern Mobility Vehicles (SMV). All personnel at SMV are very professional and in particular Patrick Cooper, Sales and Marketing Manager. This is my first wheel chair adapted vehicle and Patrick was very attentive in making sure I had the right vehicle for my needs. I felt that it was not just a case of them selling me 'a vehicle' but they do in fact realise how much this changes people's lives. There was no pressure at all and they are more than happy for you to look at their stock and answer any queries that you may have. I would not hesitate to recommend SMV to family and friends - LP Bognor Regis.
NR - Eastbourne
Highly recommend the professionalism and support provided through out the process of searching for a suitable WMPV for my niece. Nothing is to much trouble and the whole process from finding the car to sorting out finance and after care support. Highly recommend this dealership and will definitely use them in the future when it is time for an upgrade. NR Eastbourne.
GD - Angelcare Southern Barnham
At Angelcare we looked around for mobility vehicles that would be suitable for our next buisness venture and no one could be of any help until we found the guys at Southern Mobility, Patrick was amazing and guided us in the right direction of exactly what we was looking for. We are very happy with our purchase and with Patricks knowledge, professionalism and passion we are excited to now be working closely along side Southern Mobility to help give independence, reassurance and a good quality service back to our community in our new Wav. Would highly recommend to anyone!! GD - Angelcare Southern Barnham
RC - Waterlooville
Pleasent experience with everything explained and detailed. Car was exactly as described and more importantly Patrick and the team kept me informed throughout the whole process. Car delivered on time and with all our requirements met. Recommended dealer that obviously cares about its unique customer base. Well done and thanks again. - RC Waterlooville
M & J M - Blackheath
We recently bought a Kia Sedona wheelchair access vehicle from Southern Mobility Vehicles, the whole transaction was very easy and the staff were all very pleasant and extremely helpful, we contacted Patrick and arranged a test drive and were encouraged to do a proper test drive, not just take it to the end of the road and back. Once we agreed that we were going to buy the vehicle we then realised we needed a winch fitted in the vehicle. Patrick arranged this for us and did a minor repair to a seat. It was also MOT'd and delivered to our door all within a week. We are very very happy and would encourage anyone to check them out we have found you will not be disappointed we also got two years breakdown cover with the vehicle - J & M M Blackheath.
TL - Livability, Bognor Regis
Southern Mobility Vehicles team supported us to identify the best fit for a replacement vehicle. They went over and beyond by bringing the car to our home in Bognor for people to try out before we decided to buy. We felt that their approach was professional at all times and felt very personal . There was never any sign of pressure sales and they were definitely focussed on supporting us to find the right fit for our service users. We had a complex wish list and they supported us to get the best fit possible. We would definitely use this company again and appreciated all their work - TL Livability, Bognor Regis
MH - Andover
I visited Southern Mobility Vehicles during Autumn 2017 to investigate the possibility of obtaining a vehicle that I could access using my mobility scooter and transfer to the drivers seat without need of assistance. The excellent website displayed several vehicles with electric rear doors/ramps with access to the drivers seat and three Volkswagen Transporter Minibuses that looked very suitable. During my visit, Patrick was very helpful and showed a clear understanding of my complex requirements. I chose a VW Transporter with a rear hydraulic lift and electric door that easily allowed access to the vehicle and an open pathway to the drivers seat. I did not like the hand controls that were fitted and I found the steering heavy for my needs. This was resolved by the vehicle going to Steering Development Ltd for fitting of lightened power steering then delivery to my home address for my usual suppliers to fit new hand controls. This all involved a lot of administration and considerable patience by Patrick which he was happy to do. All in all a very satisfactory experience that has given me the freedom to drive independently again. I would happily recommend SMV and Patrick to find a vehicle to suit the needs of disabled drivers - MH Andover
GM - Southampton
Excellent help from Patrick to identify the specification of a WAV that would suit my daughter’s needs. This looked as if it would be particularly hard to source, as vehicles with a dropped floor and a specific driving position, together with some other ramp requirements, are scarce. We were therefore delighted that Peter took ownership and found a Caravelle that almost completely matched the desired specification. Both Patrick and Peter clearly demonstrated a focus on the needs of the customer rather than just “shifting stock” and we were very pleased with the helpful service - GM - Southampton